[ 会议基本信息 ]
会议名称（中文）： 第六届服务系统与服务管理国际会议
会议名称（英文）： 6th International Conference on Service Systems and Service Management
所属学科： 管理学　 
 
会议类型： 国际会议 
会议论文集是否检索： EI 
开始日期： 2009-6-13
结束日期： 2009-6-15
所在国家： 中华人民共和国 
所在城市： 福建省   厦门市 
具体地点： 福建省厦门市厦门大学
主办单位： 厦门大学
协办单位： Tsinghua University, China/IEEE Systems, Man and Cybernetics Society, US
承办单位： 厦门大学管理学院管理科学系
议题： 
[ 组织结构 ]
会议主席： 吴世农（Shinong Wu）
组织委员会主席： 计国君（Guojun Ji）
程序委员会主席： 计国君（Guojun Ji）
会议嘉宾：
 
[ 重要日期 ]
摘要截稿日期： 
全文截稿日期： 2009-1-15
论文录用通知日期
 2009-2-20
交修订版截止日期： 
[ 会务组联系方式 ]
联系人： 缪老师
联系电话： 0592-2182618
传真： 
E-mail： icsssm09@gmail.com
通讯地址： 
邮政编码： 
会议新闻(共0条新闻）： 
 
会议注册费： 
会议网站： http://sm2.xmu.edu.cn/icsssm09/
会议背景介绍： Service is an emerging sector for economic growth in the 21st century. It covers almost all industries and our daily life from medical care to the production of high-tech products. A nation's economic evolution highly relies on its service systems and service management. The production of a product in a manufacturing plant may be interrupted because of an unreliable logistics service leading to the shortage of required components. The living standard of people in a country may be degraded because of its ineffective medical care system. In the information era where the industrialized world is no longer characterized by scarcity of merchandises, service and quality of life have become the primary focus for social and economic development. Given the increasing importance, the complexity, the uncertainty, the dynamics and the interdisciplinary nature of service systems and service management, it is essential to bring researchers and professionals from all relevant disciplines to work on it.
This conference serves as a forum for researchers, practitioners, and users to exchange new ideas,
developments, and experience on service systems dynamics and service management interrelated issues. The scope includes exploring natural and social sciences and all technologies, systems, networks, algorithms, and applications that support the development of effective service systems and the best practices of services management. 
征文范围及要求： The topics of interest include, but are not limited to those listed in the following four tracks:
*Track 1 – Theory and principle of service sciences
Service concepts, service strategies, performance metrics, service quality assurance etc.

*Track 2 –Service System Design, Operations, and Management
Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, service control/supervision, modeling and analysis of service systems, performance evaluation of service systems, simulation, contingency planning, service security & safety management, service science based on knowledge management etc.

*Track 3–Supply Chain Management for Service
Ecological supply chain planning, value delivery in supply chain, supply chain management based on emergency, supply chain cluster, transportation management system, return logistics, supplier relationship management, logistics visibility and control, procurement etc.

*Track 4–Service Marketing and financial management
Demand forecasting, customer relationship management, public relations, customer behavior, customer satisfaction, customer retention, customer strategies, service cost evaluation and analysis, profitability of service investment, budget control, risk management, revenue management, etc.

*Track 5–Specifically Industrial Service management
Information service, tour and hotel, public service, hospital, finance and insurance service, sports service, exhibitions, business, etc.

*Track 6–Service Information Technology and decision making
Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support system, artificial intelligence, RFID technology and application, data warehousing and data mining, systems integration, e-business/e-service.

*Track 7–Service experiential studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/insurance/real estate, business/professional, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals). 
会议视频： 
 
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